Privacy Policy

Effective Date: September 11, 2026

MoveMend Rehab & Training (“MoveMend,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an online form, communicate with us, or otherwise interact with MoveMend online.

This Privacy Policy applies to our website, online forms, marketing communications, and other digital services. It is separate from any Notice of Privacy Practices that may apply to protected health information associated with physical therapy, occupational therapy, or other healthcare services.

Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Information submitted through contact, consultation, scheduling, promotional, or lead forms

  • Information you provide when communicating with us by email, phone, text message, or through our website

  • General information about your goals, symptoms, injury, condition, or reason for contacting us

  • Appointment or scheduling information

  • Communication preferences

Please avoid submitting highly sensitive medical information through general website or marketing forms unless the form specifically requests that information.

We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages visited, referring website, approximate location based on IP address, and information about how you interact with our website.

How We Use Your Information

We may use the information we collect to:

  • Respond to questions or requests

  • Contact you regarding services you have expressed interest in

  • Schedule or coordinate consultations and appointments

  • Provide information about MoveMend Rehab & Training and our services

  • Send appointment-related or service-related communications

  • Send marketing communications when permitted by law

  • Improve our website, services, advertising, and customer experience

  • Understand how visitors interact with our website

  • Maintain the security and operation of our website and systems

  • Comply with applicable laws and legal obligations

We do not sell your personal information.

Forms and Information About Your Health

Some of our online forms may ask you to provide general information about an injury, symptoms, activity limitations, or your reason for seeking physical therapy or other services.

Submitting information through a general website, advertising, or lead-generation form does not establish a patient-provider relationship.

Once you become a patient, certain health information that MoveMend creates, receives, maintains, or transmits in connection with your healthcare may be subject to additional privacy protections, including the Health Insurance Portability and Accountability Act (“HIPAA”), when applicable.

Information governed by HIPAA is handled in accordance with our applicable healthcare privacy practices and Notice of Privacy Practices.

Email and Text Communications

If you provide us with your email address or phone number, we may use that information to respond to your request and communicate with you about MoveMend services.

Depending on how you interact with us and the permissions you provide, communications may include:

  • Responses to inquiries

  • Consultation or appointment information

  • Appointment reminders

  • Follow-up communications

  • Educational information

  • Promotional or marketing messages

You may opt out of promotional emails at any time by using the unsubscribe link included in the email.

If you receive promotional text messages from us, you may opt out by replying STOP. Message and data rates may apply.

Opting out of promotional communications does not necessarily prevent us from sending non-promotional communications related to appointments, services you have requested, or an existing patient relationship.

Cookies and Website Analytics

Our website and service providers may use cookies and similar technologies to operate the website, understand website traffic, measure performance, and improve the user experience.

These technologies may collect information such as:

  • Pages viewed

  • Time spent on the website

  • Links or buttons clicked

  • Device and browser information

  • Referring websites or advertising campaigns

  • IP address and approximate geographic information

You can control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of some portions of the website.

Advertising and Social Media

We may advertise MoveMend Rehab & Training through third-party platforms such as search engines and social media services.

If you interact with an advertisement or submit a form hosted by one of these platforms, the platform may collect information according to its own privacy policy and may provide information you submit to MoveMend.

We may use limited information about website visits or advertising interactions to understand the effectiveness of our marketing.

We do not intentionally use advertising technologies to disclose protected health information to advertising platforms.

Service Providers

We use third-party service providers to help operate our business and provide services to you. These may include companies that provide:

  • Website hosting

  • Electronic medical record and scheduling systems

  • Customer relationship management systems

  • Email and text communication services

  • Payment processing

  • Website analytics

  • Advertising and marketing services

  • Information technology and security services

These providers may process personal information on our behalf as necessary to perform their services.

Where required, we take reasonable steps to use service providers that provide appropriate privacy and security protections for the information they process.

Payment Information

If you make a payment online, payment information may be processed by a third-party payment processor.

MoveMend does not intentionally store complete credit or debit card numbers through general website forms.

Payment processors maintain their own privacy and security practices.

How We Share Information

We may disclose personal information:

  • To service providers that perform services on our behalf

  • When necessary to provide a service you have requested

  • When you direct or authorize us to do so

  • When required by law, court order, subpoena, or other legal process

  • When reasonably necessary to protect the rights, safety, security, or property of MoveMend, our patients, our users, or others

  • In connection with a merger, acquisition, restructuring, sale, or transfer of some or all of our business

We do not sell personal information to third parties for monetary compensation.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, email system, electronic transmission, or data storage system can be guaranteed to be completely secure. You should use caution when sending sensitive information electronically.

Third-Party Websites

Our website may contain links to websites or services operated by third parties, including scheduling platforms, social media services, payment processors, or other resources.

MoveMend is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of websites you visit.

Children's Privacy

Our general website and online marketing services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13 through those services without appropriate authorization.

MoveMend may provide healthcare services to minors when appropriate. Information collected in connection with healthcare provided to a minor is handled according to applicable healthcare and privacy laws.

Your Choices

Depending on your interaction with MoveMend and applicable law, you may contact us to:

  • Ask what personal information we maintain about you

  • Request that inaccurate contact information be corrected

  • Ask us to stop sending marketing communications

  • Ask questions about how your information is used

Certain records, including healthcare, financial, legal, or business records, may need to be retained as required or permitted by law.

Rights regarding protected health information may differ from the rights described in this website Privacy Policy and are addressed separately in our applicable Notice of Privacy Practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal requirements.

When we make changes, we will update the effective date shown at the top of this page. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or how MoveMend handles your information, please contact:

MoveMend Rehab & Training
The Athlete Experience LLC
Seattle, Washington
Email: info@movemendpt.com
Website: movemendpt.com